SP1 for Crystal Reports 2008: fixes reports not opening up in VS2008 and "entry point not found" in stand-alone version

Sunday, February 22 2009 - dotNET

Note that I am referring specifically to "Crystal Reports 2008", not the version, "Crystal Reports 2008 Basic", which comes packaged with Visual Studio 2008.

Today for some reason, I could no longer open up any Crystal Reports in Visual Studio 2008. When I attempted to open them, they did not open or throw an error message, however the VS2008 Document Outline window would open up with the text "There are no items to show for the selected document."

Then I went to try to start up the stand alone Crystal Reports 2008 application and got the following error:

crw32.exe - Entry Point Not Found :
The procedure entry point?PrintLegend@CMapXLegend@CSLib300@@QAEXJJJJJ@Z
could not be located in the dynamic link library cslibu-3-0.dll

I found the SAP Note #1276502 which said this would happen if you have Business Objects Enterprise XI3.1 and CR2008 and the recommended solution is to install the CR2008 SP1. I don't have BO Enterprise on my computer, but  fortunately, I decided to try the solution anyway. There was a new service pack released back in early October. My CR2008 has been fine for these past 5 months without it so I was suspicious, but happily installing the SP1 solved the problem both in VS2008 and in the stand-alone CR2008.

Note that if you are using IE8, their software downloads page is totally broken. You can't see the actual listings of the files and you won't be able to download them. Even in compatibility view. I have sent them an email about this and grabbed the file from a computer that is still running IE7.

Here is a direct link to the download (on their site) that fixed my problem:

Incremental Service Pack 1 for Crystal Reports 2008, Size 230,676kb for Windows, English, release Oct 7, 2008.

https://smpdl.sap-ag.de/~sapidp/012002523100010503722008E/cr2008_sp1.exe

Update: Starting point for downloads area for Crystal is athttp://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm

Update April 2010, thanks to Jessica in comments for the latest link. (No thanks to SAP for constantly changing the URL!)http://www.sdn.sap.com/irj/boc/crystalreports?rid=/webcontent/uuid/90d7dc4e-36ce-2b10-d2b3-d5d72d067e21

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#1 paul on 4.08.2009 at 10:27 AM

The same error message started ocurring last night to me.The link attached does not work.Has there been any resoloution that you have found?

#2 Julia Lerman on 4.10.2009 at 8:24 AM

The only resolution I know of is the patch. I've included the starting page for the downloads so you can find the patch.

#3 Patrick on 4.17.2009 at 12:32 AM

Hi there, thanx for the link, however it is broken and the SAP website is also broken, it gives all sorts of junk but not the link to 2008 SP1 (!) This is very frustrating as I would like to have the program uptodate.

#4 Julie on 4.17.2009 at 4:38 AM

Hi PatrickOne thing I discovered recently (a few months ago) was that their download page is not compatible with IE8. If you are using IE8, try turning compatibility on. It made the difference between seeing just a few labels with no details to seeing a nice list of each download with links to get the file. if that doesn't work try Firefox. If that doesn't work, you might want to email SAP. If you are completely desparate, I can just find the file myself for you and email it to you.julie

#5 Norm on 4.24.2009 at 9:46 AM

Hi Julie, I believe the SP1 package is no longer available on SAP's site.I desprately need a copy since it includes a feature I need for a project.Do you think there is anyway you could give me a copy??Thanks so much.Norm

#6 Vidal on 6.24.2009 at 10:03 AM

New site to download Crystal 2008 SP1:

https://websmp230.sap-ag.de/sap(bD1wdCZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm

#7 Esteban on 7.08.2009 at 5:16 AM

Yes, but there are many option in SAP's download site, which one corresponds to SP1?

#8 Julie on 7.08.2009 at 8:10 AM

Esteban

Look at the comment just prior to yours, from Vidal. The file moved and he points to its location

#9 KHANH on 7.13.2009 at 11:59 PM

Link download died, please help me, I need it...

Please help me, Thank you very much...

Please send new link to email: binh_khanh@yahoo.com

Thank you very much.

#10 RUHavingFun on 8.06.2009 at 9:07 AM

As of right now here is a link to all the Crystal 2008 downloads:

www.sdn.sap.com/.../crystalreports

#11 Jon on 8.11.2009 at 8:48 PM

The stuff about IE8 and SAP's download is 100% true. I used Chrome after attempting to find the SP1 download for VS2008's crystal with IE8, page was useless.. with chrome I actually was given a list with links and everything!!

#12 Marc on 9.29.2009 at 10:46 AM

I have the actual file (cr2008 sp1) if you still need it

#13 harmesh on 10.15.2009 at 2:26 AM

can somebody send me cr2008sp1.exe . i am not able to download from above specified link.

(harmesh.patel@yahoo.com)

#14 Irina on 11.25.2009 at 7:24 AM

HELP! Can somebody send me cr2008sp1.exe. i am not able to download.

(irinakl@tut.by)

#15 Jessica on 4.15.2010 at 1:37 PM

I am using ie6 and I cannot install sp1 either.Check your ObjectID

Error code: SAPSMPDL2A-20100415193607-0014

Error details: 10021DD9-702/1A053/3162-63F0CFA5-3CB9265-2992FF

Service Name: SAPIDB

Service Server: SAPSMPDL2A

Process-ID: 2224

Thread-ID: 2596

#16 Julie on 4.15.2010 at 1:43 PM

Sorry I can't help Jessica. Try the forums for crystal reports:

forums.sdn.sap.com/.../forum.jspa

#17 Jessica on 4.15.2010 at 1:56 PM

www.sdn.sap.com/.../crystalreports

this link worked

#18 Julie on 4.15.2010 at 2:01 PM

oh thanks! :)

I'll update the blog post

#19 Sundar on 4.23.2010 at 10:01 AM

This is a great help. Thanks.

#20 please any one can help me on 5.09.2010 at 10:53 PM

please any one can hlep me, i am unable to find out the crystal 2008 SP1,

#21 elec on 6.14.2010 at 4:29 AM

Good article. Thanks.

#22 shab on 6.16.2010 at 2:24 PM

Try this for all SPs and FPs

wiki.sdn.sap.com/.../Crystal+Reports

#23 PAVAN on 8.12.2010 at 7:37 AM

HOOO THANKS I GOT THE LINK