WS-FTP Pro 2006 and IE7 : "NEVER!" ?

Thursday, October 19 2006 - Tools

I have WS-FTP Pro 7.0 on both multiple computers as well as the newly released IE7.

One computer has no troubles. The other gives me this interesting error when I try to start it up:

The only solution is to click ok and then kill the app from task manager.

Luckily, I found this thread in the Ipswitch forums (which also decries a lack of support from WS-FTP) where a user (who is clearly a pit-bull and chose not to give up on finding a solution - thank you Suzy!!!) has managed to find how to fix the problem, which calls for "hiding" an outdated file.

navigate to where your WSFTP is installed e.g.
c:/program files/ipswitch/ws_ftp professional
and rename PSAPI.dll to PSAPI.dll.old and then reboot

It worked. Yay.

#1 Alper on 10.22.2006 at 1:44 AM

Thank you very very much

#2 Anonymous on 10.28.2006 at 10:10 PM

Thanks alot!Worked.You don't have to reboot though.

#3 Anonymous on 11.01.2006 at 4:39 PM

Worked for me too, thanks! I didn't need to reboot either.

#4 Kim on 11.05.2006 at 3:36 PM

Thanks, been driving me nuts.

#5 Carlos Zanini on 11.07.2006 at 9:33 PM

Thanks!! reboot was not needed for me.

#6 MoNtY on 6.03.2009 at 8:22 AM

Unfortunately that didnt work for me. I do access this software via an RDP session though. There are 2 different versions of the psapi.dll. Ipswitch installes version 4 and windows xp SP2 installes version 5. The fix I found to work is this:

I copied psapi.dll from "C:\WINDOWS\system32" to "C:\Program Files\Ipswitch\WS_FTP Professional", basically replaced .DLL version 4 with version 5 and this now works. Previously it renaming or deleting psapi.dll from "C:\Program Files\Ipswitch\WS_FTP Professional" didnt resolve the issue.

Hope this works for everyone else.

#7 Dominique on 6.23.2009 at 12:42 PM

Hey Monty, thanks A LOT, it WORKS!!!

I don't know how you managed to find this, but I do appreciate!

#8 Kevin on 6.30.2009 at 10:11 PM

Monty,

Your suggestion worked great! Thanks!

#9 Annette on 7.29.2009 at 1:24 PM

I just encountered this issue. Thanks so much for posting a solution.

#10 Peter on 8.18.2009 at 1:12 PM

Thanks, reaming file worked for me. Great POST!

#11 Dani on 3.18.2010 at 8:05 AM

Thank you! Worked like a charm.

#12 Mark on 7.27.2010 at 2:26 PM

WHAT A GREAT POST! Thank you so much for taking the time to put this information out for everyone. The renaming of the file worked wonderfully! ( I did not have to reboot either...running WS_FTP with XP PRO)