Looks like Compaq should be following Dell’s lead

Mike Gunderloy shares a pretty unpleasant tech support experience with Compaq that was enough to render him a permanent non-customer of HP and Compaq. Recently Dell pulled a good chunk of it’s outsourced tech support back into the U.S. where they could have more control over it. From Mike’s posting, it sounds like Compaq could benefit from the same move.

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