I ordered something from PC Connection yesterday. Their site is awesome — quick and easy to get around. The ordering process was quick safe and I’m sure very secure. I have no problems with that.
However, since I was a dummy and typed in my credit card info off the top of my head, I did get a number wrong. So they sent me an email about it.
I originally deleted the email along with all of my other spam. It was from a girls’ name (@pcconnection.com but I didn’t notice that quickly enough) and the subject said Order ######## (with the real number in there) like so very many spam emails that come through the pipe.
This is what the email looks like (except I have masked the name of the sender as well as what might be the direct line etc…)
We are ready to ship your order but the credit card has declined. Please call us at the number below between 9am and 1am Eastern Time. Thank you,
Loss Prevention Analyst
PC Connection Services
Phone: 800-800-**** Fax: 603-355 ****
The name is in “reply blue” text as is half of the fax #. The hyperlink is to file:\\pcconnection.com, which of course fails. Therefore you would resort to calling the phone #. The phone # is not the same as the phone # on the website. So I came to the conclusion that my email and order # were scraped from somewhere along the pipe and not secured as I’m sure the credit card info was and they were luring me to call a different phone # to give my credit card details to god knows who!
I did call the phone # on the website and got my cc cleared up but had a long chat with a customer service rep about the fact that most professionals I know would advise everyone and anyone to ignore such an email and they should really reconsider how they communicate with their clients about stuff like this.
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