My Blackberry “locked up” today and I thought I was going crazy. I was suddenly and utterly unable to call out or use the browser. It told me “Cannot connect. Call in progress.” I knew there was no call in progress. All other non-connection functionality was working perfectly well. I powered the phone down three times, but still I received this same message.
When I got home, I jumped online and very quickly found that, as luck would have it, this was a known problem with the Verizon Blackberry 8830. It happens if you are on a call and a another call comes in (which was my scenario). Some believe that if you avoid hitting the green dial/answer button to answer, that will prevent the problem from happening. Otherwise, a soft boot (Alt + Right Shift + Delete) or a hard boot (reseat the battery) should get you back to working order. I did the soft boot. However this is not a good long-term solution since people are having to do it repeatedly.
There is a particular thread on the Crackberry.com forums that has very recent posts on it where I learned all of this. The latest post (from only 2 days ago) suggests that just getting a replacement phone might do the trick.
Other than that, I’m really enjoying this phone.
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